Policies

Shipping – Arthur and Lucca is only able to ship to the contiguous-48-states via UPS only. Shipments to Hawaii, Alaska, all other US Territories, and any other country, are unable to be sent and their associated items will need to be sent to an address within the contagious-48-states. Arthur and Lucca is only able to ship products or packages via UPS, and unable to ship to a USPS PO Box. Arthur and Lucca is unable to ship to military addresses within the contagious-48-states without prior approval and confirmation. All products will be shipped within a secure and fitted package, and all clothing will need to be steamed/pressed prior to first use/wear.

Returns and Exchanges are only available on U.S. Domestic orders for any eligible product within 10 calendar days of the in-store purchase date or delivery completion date marked by the carrier. By default, all products offered by Arthur and Lucca are not eligible for return or exchange, each product description will always contain information if the product is eligible for return. All custom clothing (bespoke, made-to-measure, etc.) specifically is not eligible for return or exchange regardless of circumstance due to the unique characteristics

Garment Care – Please note that unless otherwise specified, all Arthur and Lucca clothing is dry-clean-only.

Client Sobriety -To ensure the best possible experience and outcome for our clients, we require all individuals attending fittings to be sober. Arriving under the influence of alcohol or other substances can impair judgment, affect posture and body positioning, and lead to decisions that may be irreversible in the alteration process.

If a client arrives intoxicated, we reserve the right to reschedule the fitting. In cases where a fitting proceeds despite concerns about impairment, Arthur & Lucca is not responsible for alterations made based on decisions influenced by intoxication. Additionally, if a client is visibly impaired at their final pickup fitting, we cannot guarantee the integrity of the final fit and will not be responsible for any dissatisfaction resulting from decisions made at that time.

This policy is in place to protect both our clients and our team, ensuring that every alteration is performed with clear communication and sound decision-making.

Alterations that are eligible for cancelation will receive a refund of 50% of the cost of alterations. Any alteration that has been started is not eligible for for a refund due to the nature of scheduling alteration sewing workflow and how this affects future alteration completion dates. Please note that nearly all alterations will be started within the first 36 hours of your fitting appointment. Rush alterations are not eligible for any type of refund under any circumstance due to the nature of scheduling any guaranteed payment we will make to our staff. Refunded alteration costs and any additional costs will be reimbursed to the card that originally paid for the alterations, this will be processed within 5 business days of cancelation, and will be on your card within 7-14 days. We are not able to refund this cost back to a different credit card or any other payment type. If you want to cancel your alterations please email our team at contact@arthurandlucca.com and we respond within 1 business day. If you want us to stop work on your alterations regardless of refund eligibility, please email us at contact@arthurandlucca.com.

Whatever is agreed upon during alteration fittings is guaranteed and Arthur and Lucca stands by it in full. For non-bridal gowns we ask that you try on everything at home or while picking up at Arthur and Lucca and do require that you contact us within 24-hours of picking up your items if there are any issues or questions you would like to talk through with us. For all bridal gowns, we require that you try your dress on at your final pickup with our fitting staff, unfortunately once the dress has left our shop we're unable to review anything with you, and should any issues get brought up after leaving the shop we're unable to offer any type of free fix, refund, etc.

Please note that due to the wide range of age/price/style/type of garments, should a garment acquire any type of damage, Arthur and Lucca is unable to issue any type of payment or refund beyond the original price of alterations on that specific garment.

Should any alterations need to be refunded, Arthur and Lucca is only able to issue refunds upon completion of all work on all garments from any particular order/fitting. Arthur and Lucca is not able to issue any type of refund, regardless of circumstance, prior to this time.

Local Alterations-Only -At Arthur & Lucca, we take pride in delivering precise, high-quality alterations to ensure every garment fits perfectly. Because alterations can require multiple fittings and adjustments, we exclusively work with local clients who can attend in-person appointments at our studio.

Fittings & Adjustments Vary – While some alterations may only require one fitting, others may need additional adjustments due to the construction of the garment, fabric behavior, or unforeseen fit issues.
Ensuring the Best Fit – Seeing the garment on the client in person allows us to make necessary refinements that are impossible to achieve remotely.
Efficiency & Timeliness – Local clients can schedule fittings without the delays and risks that come with shipping garments back and forth.
Final Quality Check – Even when an alteration seems complete, a final fitting may be necessary to ensure the best possible result.

Because of these factors, we do not accept alterations projects via mail and require all alterations clients to attend in-person fittings. If you are not local, we recommend working with a skilled tailor in your area who can provide hands-on service. For custom clothing orders (bespoke and made-to-measure), we offer a different process that allows for some remote service. Please contact us for more details.

Bespoke Clothingorders cannot be canceled or returned once purchased. Fabric procurement and production begin almost immediately, and these costs cannot be recovered. However, if you do not receive your items within 90 days, you are eligible for a full refund on any undelivered pieces, and those specific items will be canceled. The 90 day period is defined as followed: You will be contacted within 82 days of your order date to come in for a fitting to confirm the fit of your items and make any adjustments needed, this will pause the timeline until you come in for a fitting, the fitting day is the 83rd day, and then any finishing and adjustments needed will be completed during the next 7 days with notice of your items being ready sent by the end of the 100th day. Regardless of cause or timeline, if any items need to be remade due to measurement or fit issues, a new 60-day period will start from the time the issue is identified. Items needing to be remade due to measurement or fit issue are not eligible for a refund or cancellation as this is an normal, yet unfortunate, part of the custom clothing process. If Arthur and Lucca or our partners/vendors are the cause of a delay beyond these 90/60 day periods, your delayed items will be eligible for a full refund and cancelation.

Please note that this timeline applies only to delays where A+L is responsible for the delay —if you are unavailable for fittings, out of town, or postpone necessary steps, the 90-day period will no longer apply and the items will not be eligible for cancellation and a refund. If you choose to continue working through any order delays beyond 90 days, and chose to NOT cancel your items for a full refund, you acknowledge that Arthur and Lucca will continue incurring costs to complete your pieces, and you agree to waive any right to a refund and cancellation of delayed items.

Please note that delays beyond the 90/60 day periods are nearly always exclusive to either fabric sourcing delays, or the logistical shipping of finished custom clothing pieces. Delays beyond the 90/60 day periods are occasionally due to an unexpected absence of an Arthur and Lucca tailor, or a sewing machine failure requiring a replacement part or tune-up.

Bespoke clothing is a highly personalized process, and achieving the perfect fit may require adjustments or for garments to be remade in special circumstances. Alterations and remakes, where needed, are a standard part of this process and should be expected. If alterations alone cannot achieve the desired fit, we will remake the garment to ensure the best possible outcome. If you’re unhappy with the fit once your bespoke clothing arrives but do not want a remake, we cannot offer a refund, as these garments are custom-made specifically for you and cannot be resold or repurposed.

All bespoke garments are guaranteed against defects in materials and workmanship, but once a piece leaves our control, we cannot guarantee it against normal wear and use. If you have concerns about fit preferences before ordering, we strongly recommend scheduling a consultation to ensure your expectations align with the bespoke process.

Arthur and Lucca is committed to delivering the highest quality custom clothing, and we appreciate your understanding of the craftsmanship and time involved in creating a truly unique garment.

Made-to-Measure (MTM) Clothingorders cannot be canceled or returned once purchased. Fabric procurement and production begin almost immediately, and these costs cannot be recovered. However, if you do not receive your items within 90 days, you are eligible for a full refund on any undelivered pieces, and those specific items will be canceled. The 90 day period is defined as followed: You will be contacted within 82 days of your order date to come in for a fitting to confirm the fit of your items and make any adjustments needed, this will pause the timeline until you come in for a fitting, the fitting day is the 83rd day, and then any finishing and adjustments needed will be completed during the next 7 days with notice of your items being ready sent by the end of the 100th day. Regardless of cause or timeline, if any items need to be remade due to measurement or fit issues, a new 60-day period will start from the time the issue is identified. Items needing to be remade due to measurement or fit issue are not eligible for a refund or cancellation as this is an normal, yet unfortunate, part of the custom clothing process. If Arthur and Lucca or our partners/vendors are the cause of a delay beyond these 90/60 day periods, your delayed items will be eligible for a full refund and cancelation.

MTM clothing is a highly personalized process, and achieving the perfect fit may require adjustments or for garments to be remade in special circumstances. Alterations and remakes, where needed, are a standard part of this process and should be expected. If alterations alone cannot achieve the desired fit, we will remake the garment to ensure the best possible outcome. If you’re unhappy with the fit once your MTM clothing arrives but do not want a remake, we cannot offer a refund, as these garments are custom-made specifically for you and cannot be resold or repurposed.

All MTM garments are guaranteed against defects in materials and workmanship, but once a piece leaves our control, we cannot guarantee it against normal wear and use. If you have concerns about fit preferences before ordering, we strongly recommend scheduling a consultation to ensure your expectations align with the bespoke process.

Arthur and Lucca is committed to delivering the highest quality custom clothing, and we appreciate your understanding of the craftsmanship and time involved in creating a truly unique garment.

Measurements – Arthur and Lucca is not responsible for any measurements or body posture photos utilized in the production of any Bespoke or Made-To-Measure clothing taken by third parties. Due to the custom nature of Bespoke and Made-To-Measure clothing production, Arthur and Lucca is unable to replace garments or accept returns with third party measurements and/or body posture photos. Arthur and Lucca will do it’s best to help in any circumstance where additional garments are needed for any and all occasions, however replacement garments will incur normal pricing costs and may not be able to arrive in a desired timeline.

FREE ITEM SALES

Free item sales are available occasionally throughout the year with single transactions during preset and advertised dates as part of transactions that reach the total spend amount needed. A single transaction can take place over the course of a single fitting, multiple transactions by the same customer can occur over the course of a fitting, a transaction can include multiple pieces for multiple customers/people. Transactions must be paid for by the same individual for them to count towards the required spend to receive a free item. It is okay for a customer to purchase custom clothing for themselves and others, or only for others, or for a couple to purchase clothing together at the same time. It is completely okay for a customer to gift the free item to someone else present at the appointment.

The free item must be part of the same transaction and be designed and finalized at this time, if the free item is being gifted to someone, then they will need to be present for the fitting. All custom clothing purchased for use with a free item sale must be purchased at the physical Arthur and Lucca fit shop at 845 W. Washington Blvd, Flr 3, Chicago, IL 60607, including the free item.

A customer is not eligible to receive more than 1 free litem over the course of the deal, even if the free item is gifted to someone else. Referral credits are not eligible to be used with free item deals. No other discount or deal of any kind may be used in combination with a free item deal. Gift cards are able to be used for this deal, as with any other product or service at Arthur and Lucca.

All sale purchases are considered final sale upon payment and ineligible for return or exchange. for more information on our sales, see the sale & product launches section below.

Any product being returned or exchanged with approval must be returned in new, unused, unworn, unaltered, unwashed condition, free of unnatural smells, and in original packaging with all original tags still attached to the product. Any product that does not meet these requirements cannot be returned or exchanged under any circumstance.

Shipping costs for any returns or new product being sent are the responsibility of the purchaser and will not be refunded or covered by Arthur and Lucca. Arthur and Lucca may provide a return shipping label on your behalf if requested and will adjust the refund total to reflect this cost, Arthur and Lucca is not responsible for lost packages when a label is provided. Arthur and Lucca is not responsible for lost packages if a separate return label is used. All approved refunds and exchanges will be processed within 10 business days of the original product being received by Arthur and Lucca. All refunds can only be credited to the original form of payment or a digital gift card will be issued, unfortunately zero exceptions can be made to this.

To begin a return/exchanges please email contact@arthurandlucca.com with your order number in the subject line and the word "return" or "exchange". The Arthur and Lucca team will email back within three business days with detailed instructions on next steps.

If a product is returned that does not follow the return requirements, Arthur and Lucca reserves the right to not decline a return, exchange, or any other requests.

Original or return shipping costs will not be included in the amount refunded or credited, actual costs of shipping will be used which may be different from any free or flat rate shipping options that may have been selected.

Arthur and Lucca guarantees all products to be free of manufacturer defects for 30 days from the original purchase date. This guarantee applies to the primary purchase only and does not include fabric fading, normal wear and tear, fabric pulls or weave inconsistencies, or damages from outside forces. You are encouraged to examine all products immediately upon receipt before using or washing, as Arthur and Lucca will not return/exchange/discount/replace products where it cannot be concretely determined whether a flaw was present when the products arrived or whether it occurred at a later time.

Arthur and Lucca takes every precaution possible to ensure that your products arrive in perfect condition, please understand that some natural variances in appearance, weight, texture, color, and feel are normal.

Arthur and Lucca used a wide variety of different fabrics and materials that are selected very purposefully for their qualities and production processes. You may notice inconsistencies in the fabric upon receipt or after use, these qualities are visual only and do not affect the longevity or use of the product.

All international orders are FINAL SALE and no returns/refunds/exchanges will be available.

Arthur and Lucca fully reserves the right to refund and cancel any purchase or products or services for any reason regardless of circumstance.