FAQ - Help Center

Send us a message if you need additional help here.

Appointments

Please use our online scheduling system here for alterations, and here for custom clothing.

We do accommodate walk in’s when we can based on our availability, but we highly prefer and recommend that you book an appointment in advance to ensure a fitter is available to help you.

Appointments are important for us to ensure that you are not waiting in line to be fit, this is actually one of the key ways we are different from most tailor/alteration shops.  You’ll meet with a master fitter to walk through everything and answer any questions you have, without appointments we would likely see 45-minute waits during peak times.

Unfortunately, once a time is fully booked in our calendar, we’re unable to accept additional appointments. Our scheduling system is updated constantly and always reflects the current availability. You can always check back later, but unfortunately if you do not see a time you are looking for then it is currently unavailable.

When you schedule your appointment you will enter an email address that will be used to send a confirmation email to. If you do not receive this email, please check your spam folder first and reach out to us here if you still don't see anything.

Please click the link at the bottom of the confirmation email you received when you booked your fitting, as long as your appointment time isn’t already past you will be able to make any necessary edits, otherwise you’ll need to book a new time. You can also reply to your confirmation email for direct help, or reach out to us here.

Alterations

Our standard speed is 10 days regardless of the garment type or alterations required. We also offer next-day and 5-day rush speeds if you need something faster.

Yes we do! Whatever we agree to during the fitting, we stand by in full!

There is no need to check to confirm when your alterations will be ready, the timing discussed during your fitting is always accurate and we'll proactively reach out to you should anything change on our end.

We currently do not work on costumes, fur, suede, leather, underwear, bathing suits, or patching items.

Your fitter will confirm the date you can pickup your completed garments during your fitting, we're completely committed to being early 100% of the time so you will never need to worry.

We do all of our sewing work in the same space that we do our fittings, you can see it with your own eyes when you are in our shop.

Custom Clothing

We offer private label, V.B.C., Canclini, Lanificio, Marzoni, Carnet, and Zegna fabrics. The vast majority of our fabrics are 100% wool 4-season fabrics, we have many blends and seasonal options as well.  Our fabrics rotate every 3-6 months depending on the style, materials, and other factors. Nearly all of our suiting fabrics are super 110-160’s, they are absolute quality; most are of Australian wool that is milled in China.

Yes, alterations are included in the cost of all of your initial garments as we confirm your fit (your initial order will be limited to one of each garment type). You will received 50% off the cost of any future alterations after you are 'fit confirmed' on all Arthur + Lucca custom clothing for the life of the garment.

Yes we do! Whatever we agree to during the fitting, we stand by in full! You'll also receive 50% off alterations for life on your custom clothing in case your body changes at all.

Body changes are normal and happen to everyone, we would love to help you adjust your garments and update your measurements in your fit profile, and you will received 50% off the cost of all alterations on all Arthur + Lucca custom clothing for the life of the garment.

We are not able to offer any rush production timelines, we'll always get your garments to you as fast as we can and early whenever possible.

4 weeks, or sooner!

After your initial fitting where you are measured and design your garments, we expect to be ready to have you back in 3 weeks to confirm thew fit. Any alterations that are needed will be completed within 1 week from this second fitting.

Once you are fit confirmed we expect to get garments to you in 2-3 weeks.

Currently we offer custom shirts, jackets, dress pants, and coats. All of these items should be dry cleaned, and some dress shirts may be able to be machine washed cold and hung to dry. You should expect for all garment to very slightly tighten after any wash or dry clean cycle.

We recommend a 90 day lead time for any special events, this gives everyone involved plenty of time to adjust in case anything whatsoever goes wrong, we don't like to tempt fate. 30 days should be plenty of time too, but unfortunately we cannot carry guarantees because of the nature of custom clothing.

For all weddings that register with us, we offer 15% off for the entire wedding. This includes the party, family, friends, guest, DJ's, and more!

We're not able to create any garments using fabrics that we do not stock.

Currently we're working with factories in East Asia that exclusively specialize in custom clothing, we've chosen the top factories in the world to ensure the best possible quality, materials, and pricing.

We do guarantee that we will achieve the correct garment and fit as agreed on during your initial fitting. Custom clothing can be a process however and once this process starts there is no way to cancel it for a refund. Because your custom garments will be made for your body and style/design we're unable to take returns on them because we would be unable to sell them to someone else.

More details can be found here.

Dry Cleaning

Yes! We offer dry-cleaning and preservations for bridal gowns only at this time.

Wedding Dress Preservation

Yes, we do require that all dresses are fully cleaned prior to being preserved.

Your dress will be full cleaned, then folded and placed over a bust inside a box with a clear window on the front. This window box will be sealed and placed inside another sealed box.

Locations

Our Chicago shop is located at 2010 W Fulton St, Chicago, IL 60612. You can usually find free street parking on Damen St or Fulton St and there is plenty of loading zones on our block.

Payments

Sometimes discounts will be available on certain items or if you are given a code for a specific reason. Discount codes can be added to your order while checking out and will apply to the appropriate items in your cart. Only one discount code may be used at a time however, so no discounts may be stacked.

Shipping

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Taxes & Duties

Unfortunately we're not able to assist much with this and recommend that you look up your own country and local policies on this. We're unable to collect and manage any international taxes and duties and this responsibility will be yours as necessary upon receipt of your package.

Gift Cards

Yes, you can use your gift card online or in store and will have an opportunity to do this at check out regardless of where you are or what you are buying.

Please have the original purchaser of the gift card contact us here and we would be happy to help. We will require several transaction specific details and take this process seriously to prevent anyone's gift card information being stolen.